Overview of Services for Sponsor Banks and Program Managers

     

• Sponsor Bank/Program Manager Business Review and Re-engineering
   
• Contract and Pricing Reviews, Negotiations, and Partner Implementations
   
  • Bank
  • Processor 
  • Gateway Service Providers 
  • Network Agreements 
  • Card Production and Personalization 
  • Chargebacks/Dispute Management Providers 
  • Know Your Customer Services 
  • Customer Service Solutions (IVR/Live Agent)
     
• RFP Production and Evaluation
   
• Program Management setup support
   
• Program Design
   
• Project Management / Implementations
   
• Develop / Review of Sponsor Bank/Program Management Policies, Procedures and Best Practices 

 

• Processor / Issuer Conversions and Deconversions
   
• Financial Models Development / Review
   
• Contact Center Buildout and Training
   
• Technology and Functionality Evaluation
   
• Market and Product Assessment
   
• Merger and Acquisition Support